Refund policy

100% Satisfaction Guarantee

We stand behind our products 100%.
If you’re not completely satisfied with your purchase for any reason, at any time, you’re eligible for a refund.

To request a refund, simply email kyle.felice@freshpup.ca. No explanations required.

If a return is needed, we’ll provide instructions on how to proceed. Once your refund is approved, it will be issued to your original payment method.

Refunds are processed as quickly as possible, though it may take several business days for your bank or credit card provider to post the refund.

If you have any questions at all, contact us at kyle.felice@freshpup.ca — we’re happy to help.